FAQs

1. What is Swyft and how does it work?

Swyft is a contactless payment platform that allows users to make fast and secure payments or donations by tapping their NFC-enabled devices (like smartphones or cards) on our Swyft readers with preset amounts. Our solutions are designed to streamline the payment process for organizations, local vendors, and more. Especially ones that heavily rely on donations.

2. Where can Swyft be used?

Swyft can be used in religious organizations, businesses, charity events, and community centers. Our NFC readers are versatile and easy to install, making them suitable for any location looking to adopt cashless and contactless payment solutions.

3. What types of payments can I make with Swyft?

You can use Swyft to make donations or payments using major credit cards (Visa, MasterCard, Amex), as well as mobile wallets such as Apple Pay and Google Pay.

4. Does Swyft work internationally?

At the moment, Swyft operates primarily in the United States. We are looking to expand our services to other regions in the future. Stay tuned for updates!

5. Can I customize the payment or donation setup?

Yes! Swyft offers flexible customization options. You can customize donation amounts, signage, and even branding for the readers to reflect your organization's identity.

6. How do I know my transaction is secure?

Swyft uses industry-standard encryption and security protocols, including SSL encryption, to ensure your transactions are safe. We also work with trusted payment processors to protect your data.

7. What if I have an issue with a payment?

If you encounter any issues with a payment or transaction, please contact our support team at team@swyftpay.co, and we’ll assist you in resolving the issue as quickly as possible.

8. Do I need an internet connection to use Swyft?

Yes, Swyft requires an internet connection for real-time processing of payments. However, we offer offline solutions where payments can be stored and processed once the device is connected to the internet again.

9. Can I track payments made through Swyft?

Yes, Swyft provides reporting tools that allow you to track all transactions made through the platform. This feature is ideal for organizations looking to monitor their donations or sales.

10. What is the return or cancellation policy?

Since Swyft primarily processes donations and payments, refunds depend on the policies of the organizations or businesses receiving the funds. Please contact them directly if you need to request a refund.